Our commitment to protecting your personal information in accordance with South African law
E-Rx Solutions is committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA"). This page outlines how we handle, process, and protect your personal data.
As a responsible organization operating in South Africa, we take data privacy seriously and have implemented comprehensive measures to ensure your information is handled lawfully, securely, and transparently.
How we comply with each condition for lawful processing
We take full responsibility for compliance with POPIA's conditions. Our Information Officer ensures appropriate measures are in place to meet our obligations and protect personal information.
We process personal information lawfully, reasonably, and only with proper consent or legal justification. Processing is limited to what is necessary for our business purposes.
We collect personal information for specific, explicitly defined, and lawful purposes. We clearly communicate these purposes and do not use your information for unrelated purposes.
Information collected for one purpose will not be used for another unrelated purpose without your consent, unless required by law.
We take reasonable steps to ensure that personal information is complete, accurate, not misleading, and updated where necessary.
We maintain documentation of all processing operations and make information about our data practices available to data subjects upon request.
We implement appropriate technical and organizational measures to secure the integrity and confidentiality of personal information and prevent unauthorized access, loss, or damage.
You have the right to request access to your personal information, request corrections, object to processing, and lodge complaints with the Information Regulator.
You have the right to request confirmation of whether we hold your personal information and access to that information.
You may request correction or deletion of inaccurate, irrelevant, excessive, or outdated personal information.
You may object to the processing of your personal information on reasonable grounds relating to your particular situation.
You have the right to lodge a complaint with the Information Regulator if you believe your rights have been infringed.
When you engage with E-Rx Solutions, we may collect and process the following types of personal information:
We have implemented appropriate technical and organizational security measures to protect your personal information, including:
Data encryption in transit and at rest to prevent unauthorized access
Protected servers and networks with regular security audits
Role-based access and authentication protocols
Regular training on data protection and privacy practices
If you have any questions about our POPIA compliance, wish to exercise your rights, or need to report a concern, please contact our Information Officer:
Last Updated: December 2025
This POPI compliance statement is subject to updates as regulations evolve and our practices improve.