Here are some client testimonials and pharmacist impressions shared during site visits.
Tharina Langa-Platinum Health Group Pharmacy Manager
Comments: The level of automation and intelligence is mind blowing. This is the future!
Olivier Resano-Mekapharm Commercial Director
Comments:
As soon as Lester Chadwick and Andre Van Biljon came and met us in France 2 years ago, MEKAPHARM was convinced Erx would be a great partner. Their motivation,
technical and sales skills fitted exactly with our expectations. These feelings were confirmed by the first APOTEKA system they sold in South Africa.
We
particularly appreciate their involvement - they do and think more than other partners of ours! They also are able to design customized software to adapt our
solutions to customer's needs. We trust our collaboration will be very positive on a long term basis.
Ansie van Der Merwe-Pharmacy Direct, Kwartsiet General Manager
Comments:
Pharmacy Direct found a partner in e-Rx to travel down the path to robotic dispensing. E-Rx's analytical skill, understanding
of technical requirements and integrated systems development capabilities largely contributed to the success of the project.
Pharmacy Direct depended on the e-Rx team's unwavering commitment, support, and expertise and achieved outcomes of cost savings,
improved turnaround times and improved customer satisfaction. Thank you, e-Rx!
GALLERY
Learn more about who we are, where we come from and what we stand for. Find out how we engage in shaping the "Pharmacy of Tomorrow."
RIEDL Phasys
RIEDL Phasys
Mekapharm Apoteka
Mekapharm Apoteka
Intelligent Conveying
Intelligent Conveying
Projects
Projects
eRx Smart Software
eRx Smart Software
ABOUT US
Learn about who we are, where we come from and what we stand for.
Discover how we are shaping "Pharmacy of Tomorrow".
Our History
Long, long ago...
Move your cursor over our timeline to find out more
eRx Solutions was established in 2012, following a positive market response to our innovative, disruptive and sincere solutions. Our "outside the box" thinking would impact our people for years to come.
To concept-test our pioneering innovations, we exposed market leaders and influential corporates to our ideas and test systems, presenting a wooden Medicine ATM machine and other models over a 2–year period to come.
Challenges encountered during our personal involvement in the pharmacy sector, in 2010 and earlier, became a playfield for our engineering and solution architecture mindsets. Designing and testing our thinking against objective industry experts confirmed the dire need for technical solutions to a "Pharmacy of Tomorrow".
Looking back....
We are honoured and humbled by the major opportunities we have had in the past decade,
designing and developing a variety of solutions and systems; some, with the input and support of influential partners
and stakeholders. A number of our solutions were ahead of its time in having immediate commercial traction and
regulatory support, whilst others directly impacted updates. We are proud of this heritage.
We were fortunate to be involved with:
2011 — The first private hospital pharmacy automation in South Africa
2012 — The first public sector pharmacy automation in South Africa
2014 — The first medicine ATM for South Africa
Our Vision
Looking FORWARD to the "Pharmacy of Tomorrow"
Our vision for Pharmacy of Tomorrow has not changed. If impacted in any way, the past decade confirmed and strengthened our vision.
To INNOVATIVE, DESIGN and DEVELOP solutions that STRENGTHEN
the hands of the pharmacist and improve WORKING CONDITIONS, that IMPROVE DISPENSING QUALITY AND
PHARMA SERVICE DELIVERY to the customer, which makes ECONOMICAL SENSE to the enterprise and
business owner, and which underpin the medicine logistics and pharmacy process with sound data of a much wider application than medical insurance only.
Our Vision for Pharmacy of Tomorrow is larger than what eRx Solutions is capable of. Working with like-minded partners
is our strategy and leaving behind a trail of solution nuggets that are able to plug into a bigger picture, is our
objective - We do not need to end up owning all innovations we created or contributed to. Rather, we find pleasure in
the journey of impacting key role-players, all contributing to a Pharmacy of Tomorrow, where our country wins.
Our Current Focus
In building "Pharmacy of Tomorrow" - we are focussing on today
Our current focus is the design, development and implementation of bespoke pharmacy automation
(robotics and software) solutions for Retail-, Hospital-, and Warehouse Pharmacies.
We are the proud channel partners, in SADC, of the high-performance GPI RIEDL Phasys pharmacy cabinet robot as well as
the economical A-frame channel Apoteka robot by Mekapharm.
Our Method
In building "Pharmacy of Tomorrow" - how we engage
eRx Solutions is about business process optimisation before robotic automation. It is about understanding your business and data models, before we consider solutions.
Leadership
eRx Solutions is driven by passion and vision. We have decades of experience in the health industry in general and
especially in pharma. Over the past 10-years, our leadership has not only demonstrated their innovative and pioneering
spirit, but also excelled in designing ground-breaking solutions for the pharma industry. Our eRx designed solutions,
favour patient experience, improve business service level outcomes and increase medicine dispensing quality; all of which
contributes directly in the (re)building of an economic business case for the Pharma outlet. Our leadership,
Lester Chadwich and Andre van Biljon, will gladly engage with you, to assess (at no cost) and assist, to
excel your business.
Andre van Biljon, holds a background in mechanical and electrical engineering, industrial psychology, industrial economy and information architecture. With 3 decades of Tech experience, he has accumulated technical
expertise in pharmacy and medical solutions innovation. Andre is passionate about value creation strategies, building business solutions with client-centric outcomes. He is equally hands-on and takes a personal interest
in the successful running of all eRx projects. He is actively involved in solution and systems architecture and design, adding real value to business operations.
"Say what you plan, do what you've said. ~ Andre van Biljon"
Lester Chadwick holds a background in mechanical engineering and has a long list of product and solution innovations in his career, in the health industry and beyond. Lester also co-owned a pharmacy and therefore
intimately understands the challenges of the pharma industry, as well as the pharmacy of the day. Lester is well respected by pharma peers. Lester is an incredibly creative individual. He leads our business' innovation
incubation.
"Integrity only. ~ Lester Chadwick"
Our Team
It takes a strong and dedicated team to implement our leadership's designs. We select only the best, who are passionate about
customer service delivery, respects dates, is OCD to delivery complete solutions and are naturalists doing all the miles.
Our core competencies are:
Technical services, support and installation
Kobus Nelson
Software development and BI
Stanton le Roux
Solution Design and Quality Assurance
Lester and Andre
Ethos
The eRx Logo Encapsulates Our Essence
Move your cursor over our logo to learn more about us
The "Dots...": The quantity of dots indicates progressive and dependent external role-players in the overall pharma process (in support of our vision),
thus the need for collaboration and interfacing. We, acknowledge that every pharma business operates in a bigger environment, that impacts the pharmacy, and where the pharmacy (solution) can
influence the greater environment.
The "Dots...": The quantity of dots indicates progressive and dependent external role-players in the overall pharma process (in support of our vision),
thus the need for collaboration and interfacing. We, acknowledge that every pharma business operates in a bigger environment, that impacts the pharmacy, and where the pharmacy (solution) can
influence the greater environment.
The "Dots...": The quantity of dots indicates progressive and dependent external role-players in the overall pharma process (in support of our vision),
thus the need for collaboration and interfacing. We, acknowledge that every pharma business operates in a bigger environment, that impacts the pharmacy, and where the pharmacy (solution) can
influence the greater environment.
The "Dots...": The quantity of dots indicates progressive and dependent external role-players in the overall pharma process (in support of our vision),
thus the need for collaboration and interfacing. We, acknowledge that every pharma business operates in a bigger environment, that impacts the pharmacy, and where the pharmacy (solution) can
influence the greater environment.
The "Dots...": The quantity of dots indicates progressive and dependent external role-players in the overall pharma process (in support of our vision),
thus the need for collaboration and interfacing. We, acknowledge that every pharma business operates in a bigger environment, that impacts the pharmacy, and where the pharmacy (solution) can
influence the greater environment.
The "Dots...": The quantity of dots indicates progressive and dependent external role-players in the overall pharma process (in support of our vision),
thus the need for collaboration and interfacing. We, acknowledge that every pharma business operates in a bigger environment, that impacts the pharmacy, and where the pharmacy (solution) can
influence the greater environment.
The "Dots...": The quantity of dots indicates progressive and dependent external role-players in the overall pharma process (in support of our vision),
thus the need for collaboration and interfacing. We, acknowledge that every pharma business operates in a bigger environment, that impacts the pharmacy, and where the pharmacy (solution) can
influence the greater environment.
The "E": It is about making virtual what makes functional sense, by electronic means while using sound data design. The "e" is connected with the "Rx"
illustrate the relationship to real patients and real stock items. eRx is about a balance between virtual and reality.
"RX": Represents the core of our focus - i.e., everything that is needed to perform high speed, economical, prescription fulfilment. The italic slant
represents not standing still, but moving forward fast enough to maintain focus and purpose.
"Solutions": Systems and products which are not integrated with your business process, is unlikely to become the "excellence" you
need. "Solutions" include design, analysis, and planning, long before delivery of any systems, and cannot function without software integration and process optimisation, including the long
yards of on-the-ground support services.
The colours:
BLUE: The royal blue of ultimate leadership, ultimate value and ultimate quality, ultimate definition of "the standard" and ultimate purpose
LIVE GREEN: The young vibrancy of innovation, growth and new-possibilities spirit if insight
The triangle detail:
Triangles represent se sense of motion, speed, improvement, stability and ingenuity
"Solutions" carrying the "eRx" brand testifies (i) quality design, (ii) innovative architecture, (iii) passionate
delivery and (iv) high value / economical outcomes
SERVICES AND SOLUTIONS
Our solutions are custom designed and built. Our software is configured to support your business processes and is
personalised to accommodate client-specific requirements. Each robotic system is uniquely designed and tailor-made for
our client's requirements and needs.
Challenge us, to deliver a value adding solution that is YOU-specific.
RIEDL PHASYS ROBOTIC PICKING
MEKAPHARM APOTEKA - CHANNEL ROBOTICS
INTELLIGENT CONVEYOR SYSTEMS
THE ERX MIDDLEWARE SOFTWARE - CONNECTING SOFTWARE
PRIVACY AND POPI POLICY
THE PROTECTION OF PERSONAL INFORMATION ACT
CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act ("POPIA").
At e-Rx Solutions PTY (LTD) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
About the company
e-Rx PTY (LTD) Solutions
The information we collect
We collect and process your personal information, mainly to contact you for the purposes of understanding your requirements
and delivering services accordingly. For this purpose, we will collect contact details including your name and organisation.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you
what information you are required to provide to us and what information is optional.Website usage information may be collected
using "cookies" which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where
necessary your information may be retained for legal or research purposes.
For example:
To gather contact information;
To confirm and verify your identity or to verify that you are an authorised user for security purposes;
For the detection and prevention of fraud, crime, money laundering or other malpractice;
To conduct market or customer satisfaction research or for statistical analysis;
For audit and record keeping purposes;
In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products
or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required
by the Protection of Personal Information Act.
We may also disclose your information:
Where we have a duty or a right to disclose in terms of law or industry codes;
Where we believe it is necessary to protect our rights.
Information security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access
and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes
to ensure that your personal information remains secure.
Our security policies and procedures cover:
Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Security in contracting out activities or functions;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information;
Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that
personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as
we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as
provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before
providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity
before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Please note that any such access request may be subject to a payment of a legally allowable fee.
Definition of personal information
According to the Act "personal information" means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable,
existing juristic person. Further to the POPI Act, e-Rx PTY (LTD) also includes the following items as personal information:
All addresses including residential, postal and email addresses.
Change of name - for which we require copies of the marriage certificate or official change of name document issued by the state department.
How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access
or correct your personal information, please contact us at the numbers/addresses listed on our website.
COOKIE PRIVACY POLICY
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You
about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning
regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to e-Rx Solutions, South Africa.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details
of Your browsing history on that website among its many uses.
Country refers to: South Africa
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party
companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services
related to the Service or to assist the Company in analysing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure
itself (for example, the duration of a page visit).
Website refers to e-Rx Solutions, accessible from https://www.e-rx.za.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is
accessing or using the Service, as applicable.
COLLECTION AND USE OF YOUR PERSONAL DATA
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of
our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the
type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile
Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons,
tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate
when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser
setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your
preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information
on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available
here
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs,
pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website
statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are
deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to
authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only
use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You
use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
Enter your information and then select an option below to get in touch, arrange a meeting or to request an automated pharmacy site visit. We look forward to hearing from you.
The information we collect
